Privacy Policy

1. Who we are and what this policy covers

Home Maintenance Solution, located at 54 Gables Ct., Wentzville, Missouri 63385 ("HMS," "we," "us," or "our"), provides home maintenance programs, assessments, and repair services. This policy explains how we collect, use, and share personal information when you visit our websites and landing pages, fill out our forms, communicate with us, or use our services.

2. Information we collect

We collect information you choose to give us, including:

• contact details such as your name, email address, phone number, and mailing address;
• information about your home, such as its zip code, approximate value, square footage, age, and the maintenance or repairs it needs;
• scheduling preferences and the content of messages you send us;
• payment information, which is handled by our payment processors; and
• employment history and related details if you apply to work with us.

When you use our websites, we also collect some information automatically, such as your IP address, device and browser type, the pages you visit and how long you stay, and identifiers set by cookies and similar technologies. If you do not want us to collect a type of information, please do not provide it.

3. How we use your information

We use personal information to:

• respond to your requests and questions;
• schedule and perform assessments, program visits, and repairs;
• process payments and maintain our records;
• send you service updates, offers, and other marketing communications;
• understand how our websites are used so we can improve them and our services;
• protect against fraud, misuse, and security threats; and
• comply with legal obligations.

4. Calls, texts, and emails

When you provide your contact information through our forms, you consent to HMS contacting you by phone, text, or email at the information provided, including through automated telephone dialing systems and AI, even if your phone number is on a state or national Do Not Call List. Consent is not a condition of purchasing any service. Message and data rates may apply.

You can opt out at any time: reply STOP to any text, use the unsubscribe link in any marketing email, or contact us using the information at the end of this policy.

5. How we share your information

We do not sell your personal information. We share it only with:

• service providers who work on our behalf, such as scheduling, payment, email and text messaging, hosting, and analytics providers;
• government authorities or other parties when required by law, or when necessary to protect our rights, our customers, or others; and
• a successor business if HMS is ever merged, sold, or reorganized.

Service providers may only use your information to perform work for us and are required to protect it.

6. Cookies and analytics

Our websites use cookies and similar technologies. Essential cookies keep the sites working. Analytics tools help us understand how visitors use our pages, and advertising pixels help us measure whether our ads are useful. You can limit or block cookies through your browser settings, and where we show a cookie consent prompt, analytics that identify you personally wait for your acceptance.

7. How long we keep information

We keep personal information for as long as reasonably necessary to serve you, maintain our business records, meet legal and contractual obligations, and resolve disputes.

8. Your choices

You may ask us to:

• tell you what personal information we hold about you;
• correct information that is inaccurate;
• delete your information, subject to legal and recordkeeping exceptions; or
• stop sending you marketing communications.

To make a request, contact us using the information below. We will not treat you differently for exercising any of these choices.

9. Children's privacy

Our websites and services are not intended for children under 18, and we do not knowingly collect personal information from them. If we learn we have collected information from a child, we will delete it.

10. Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information. No website or system is completely secure, so we cannot guarantee that your information will never be accessed without authorization.

11. Third-party websites

Our websites link to third-party sites and services, such as scheduling and payment tools. This policy does not cover those services; please review their privacy practices before using them.

12. Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version here and revise the "Last updated" date above.

13. Contact us

Questions or requests about this policy can be sent to:

See also our Terms of Service.